Board Thread:Questions and Answers/@comment-188.4.65.125-20180208124000/@comment-33540320-20180225144902

Passwords expire after some time from the issue date. I forgot the actual time though. You might wanna look when you last issue the password. If it's more than 6 months, I don't think the password is useable. If that is the case, you can reach out to OPTC support to get your account back as long as you have the account ID and any past rainbow gem purchases. You won't get your rainbow gems back though.